Terms of Sales

This page presents the applicable General Conditions of Sale which condition the use and purchases made on the happyofficine.ch website.

The General Conditions of Sale define the contractual relationship between:

Happy Officine Sàrl, Route de la Mortigue 1, 1072 Forel, Switzerland, company registered in the Trade Register of the canton of Vaud under number CHE183097629.
Hereinafter referred to as “Happy Officine” or the “site”

And

Any natural or legal person using or making a purchase on the site
Hereinafter referred to as "customer"

1 - Conclusion of the contract

When the customer clicks on the “Order” button, their order is deemed firm for all of the items in their basket.

In accordance with legal provisions, the customer immediately receives a summary of the order by e-mail.

These steps form a firm order, a contract therefore takes effect immediately, the latter is governed hereby.

However, we reserve the right to refuse an order in the following cases: the customer is in dispute or at risk of dispute with Happy Officine, assessment by Happy Officine of risk of fraud or non-payment, etc.

Happy Officine is not required to deliver the items when we are unable to obtain the items from our suppliers (delivery delays, out of stock products, etc.). In this case Happy Officine will immediately reimburse the customer.

2 - Price

The prices indicated on the site are firm and final, they include the VAT in force.

3 - Deliveries

Orders confirmed before 12 p.m. are in principle dispatched the same day from Monday to Friday. Orders placed on Saturdays, Sundays and public holidays in Switzerland and the canton of Vaud will be shipped the following working day.

Happy Officine ships orders with Swiss Post.

The deadlines indicated on the Happy Officine website are indicative and without any commitment, Happy Officine cannot be held responsible in the event of delay or failure of transport companies.

Happy Officine reserves the right to make partial deliveries.

The customer undertakes to immediately check that the items contained in the delivery comply with those ordered (complete delivery and in accordance with the order, condition of the items, etc.)

Damage to items must be reported to Happy Officine as well as the transport company as soon as possible within a maximum period of 5 days following delivery.

If the customer refuses the package, the return of the package will be treated as a return of goods. The customer will receive a voucher for the value of the goods. No refunds will be made.

In the event that the post office cannot deliver to the customer (incorrect address, post office box, mail tracking service without package tracking, etc.) the costs necessary for the new shipment will be the responsibility of the customer. The customer cannot under any circumstances request a cancellation of the order or a refund.

3.1 - Deliveries in Switzerland

3.1.1 Prices

Delivery rates are as follows:

3.1.2 Deadlines

The deadlines announced by the carriers are as follows for orders confirmed before 12 p.m.:

For orders confirmed after 12 p.m., an additional day is added

The deadlines indicated are indicative and without any commitment, Happy Officine cannot be held responsible in the event of delay or failure of transport companies. Happy Officine cannot reimburse delivery costs in the event of late delivery.

4 - Payment

4.1 - Payment methods

The customer has several payment options which are displayed at the end of the order process:

- Payment on Invoice

- Bank card

- Postfinance card

- Paypal

-Twint

- Advance payment

4.1.1 Payment by bank card and postfinance

Orders cannot be shipped if Happy Officine is unable to debit the customer's account (invalid card number, bank refusal, etc.)

4.1.2 Advance Payment

In the case of "Advance payment" orders, the customer must pay the amount of the order in order to trigger shipment.

No shipment of merchandise will be made without full payment of the order.

Unpaid prepayment orders are automatically deleted after 10 Days.

4.13 Purchase on account with partial payment option (POWERPAY)

MF Group / POWERPAY offers the payment type “Payment on invoice” as an independent payment provider. The order invoice simply allows you to pay for your online purchase by invoice. If you waive timely payment, you will receive a monthly invoice with an overview of the order retroactively the following month.

Upon conclusion of the purchase contract, POWERPAY assumes responsibility for the invoice debt and is responsible for processing the payment terms. As part of the purchase on account, you accept in addition to our T&Cs, the T&Cs of POWERPAY. (powerpay.ch/fr/agb).

4.2 - Reservation of ownership

The items delivered remain our property until the customer pays the entire invoice related to the order.

5 - Return policy

In the event that the customer wishes to return an item:

The return is handled free of charge in Switzerland, a shipping label will be provided by Happy Officine to the customer, it will be up to the customer to carefully package the package and drop it off at the shipping office of the transport company.

5-1 General conditions

The customer has 15 days from the order date to make a return. This period includes the routing and return delivery of the goods to Happy Officine.

The item must not have been opened, damaged and in its original packaging.

Sale items cannot be returned.

Happy Officine is not responsible for the correct delivery (loss, delays, destruction, etc.) during return transport.

5-4 Return procedure

To request a return, the customer uses the contact form present in their customer account and indicates the following elements:

- First and last name, order number and date
- Item concerned by the return

Happy Officine will indicate the return address and for customers domiciled in Switzerland a label allowing the free return of the item.

After checking the returned item, Happy Officine will send the customer a voucher for the value of the item within a maximum of 8 days.

The voucher will be valid for a period of 3 months.

No refund or credit on an invoice will be made.

In the event that the customer makes a return without the agreement of Happy Officine or within delays beyond the deadlines provided for in article 5.1, the return will not be processed by Happy Officine and it will be up to the customer to pay the shipping costs. shipments to receive their merchandise again.

Our returns policy is also available at the following address:

https://www.happyofficine.ch/pages/livraisons-RETURNS

In the event of a contradictory version, the General Conditions of Sale are the only conditions to be taken into account.

6 - Data protection

Happy Officine undertakes to treat your personal data with confidentiality and to ensure its protection.

Acceptance of these General Conditions of Sale implies acceptance of our data protection policy and the collection of data necessary for the operation of the Happy Officine site.

We invite you to read our data protection policy available at:

https://www.happyofficine.ch/pages/protection-des-donnees

7 - Promotional codes

As part of one-off offers, Happy Officine offers promotional codes for a limited duration and under limited conditions.

These codes are valid only once per customer and per order and certain products or brands may be excluded from these offers.

These codes offer a partial reduction on an order for which payment must be completed using one of the methods available during the order process.

No credit or refund can be made taking these codes into account.

If you return the items, the codes are not added to the purchase voucher affected by the return.

8 - Vouchers

If the customer holds a voucher, he or she can use it for a period of 12 months in general, 3 months as part of a voucher linked to an item return.

Vouchers not used within this period are lost and cannot be extended. No refunds will be made.

9 - Samples

For any order, the customer has the possibility of choosing 3 samples. Depending on the stocks available at the time of preparation of the order, Happy Officine reserves the right to substitute the customer's selection with other samples.

If the customer does not select samples in their order, the order will be delivered without.

In the event that the customer chooses more than 3 samples, Happy Officine reserves the right to select and deliver only 3 samples from the customer's selection.

These sampling modifications will not give rise to any claim, refund, credit or cancellation of order.

10 - Legal liability

The legal guarantee for defective products applies.

In the case of a recall by a supplier or a defect noted by Happy Officine between the order and shipment Happy Officine will offer you the exchange of the reference or the reimbursement of the item concerned.

11 - Applicable law

All clauses appearing in these general conditions of sale are subject to Swiss law.